SOLIDWORKS Frequently Asked Questions

Student Edition serial numbers are version-specific. Hence, this warning will be given if the serial number used for installation is not entitled to the version selected during installation (mismatch). From the download drop/down list, make sure to select the entitled version (the version you purchased) and then download and install again.

This error can occur if the Installation Manager is not able to connect to the SOLIDWORKS download servers. Try the following to resolve the issue:

Procedure A:

1. Set Internet Explorer as your default browser and reset Internet explorer to default settings. In the IE browser > Tools > Internet Options > Advanced and click “Restore advanced settings” and click “Reset” at bottom.
2. Close browser and restart it
3. Change IE compatibility mode: In IE menu >Tools > Compatibility View (select the option) and/or Compatibility View Settings, check the box "Display all websites in Compatibility View"
4. Try to download and install SOLIDWORKS

Procedure B:

If the issue is still not resolved, add the following domains to the firewall’s/proxy server exceptions list:

1. solidworks.com
2. im-ak.solidworks.com
3. dl-ak.solidworks.com
   use port 80 for adding all the above exceptions. Then try to download and install again

Procedure C:

There might be an issue with your Internet connection. Please check with your Internet service provider and see if they can help.

Usually when the Installation Manager (IM) is reporting that incorrect operating system is in use, it indicates that the SOLIDWORKS Installation Manager (IM) is running in “compatibility mode.”

Please try the following:

There are 3 possible .exe files that could cause this. 

1. exe (the file that is downloaded),
2. exe (launches the IM),
3. exe (the actual installation manager)

Right click on each .exe and select Properties, then select -> Compatibility tab; ensure that it is not set to “run as XP.” If it is, unselect this option and then re-run the installation.

Product activation is a simple way to reduce and deter unauthorized use and casual copying of SOLIDWORKS products with a minimal effect on our loyal customers.

During an upgrade, you may need additional file to verify the installed files, to repair those files that are corrupt, to replace files that have been accidentally deleted, and to reinstall system components that have been erroneously modified by other applications. The Installation Manager will optionally download these items for you.

Enrolling in Subscription Services helps you get the most out of your SOLIDWORKS software because access to the latest product releases and expert technical support saves you time and money.  Improved software performance, innovative new product features, live technical support and 24 hour electronic technical support helps keep you focused on what matters most designing great products.

SOLIDWORKS no longer mails out certificates to individuals who have passed an exam.  We have made it a simple download that you can print from your computer so you no longer have to wait to receive it.  To print your certificate simply visit https://3dexperience.virtualtester.com/#home. On that page, simply click the "Download Certificate" button and follow the on-screen instructions.  Please note that not all exams have printable certificates.

Activation is only used to verify a product's license the first time the product is installed. SOLIDWORKS will support the activation of products throughout their lifecycle.

You will have to start the examination over.  If your computer crashes, your answers are not recoverable.  Email certification@solidworks.com for support.  Please explain the situation and our support team will make a decision on a course of action.